DIGITAL TRANSFORMATION IN INSURANCE: LESSONS LEARNED IN 2017 AND FORECAST FOR 2018
Digital transformation refers to the integration of technology into all areas of a business resulting in profound changes in how the business operates and interacts with customers.
A recent McKinsey and Company blog post points out that successful companies do not just focus on a digital strategy but instead devise a strategy for the digital age — “a complex, many-tiered undertaking that is made more challenging by continuously shortened development cycles.”
The post explores a few of the digital transformation lessons insurance companies learned in 2017 and questions CEOs should be asking in 2018.
Source: Disaster Recovery Journal